Frequently Asked Questions
Whether you have inquiries about our subscription process, shipping details, or product information, this section is designed to help you navigate your culinary journey with ease. Browse through the FAQs to find the information you need and embark on your culinary adventure with confidence.
What is Passport Culinary?
Passport Culinary is a seasonal culinary box subscription that delivers a curated selection of high-quality cuts from around the world to your doorstep every quarter.
Is Passport Culinary just a subscription box?
No, Passport Culinary is more than just a subscription box. While our seasonal subscription box is a popular choice, we also offer limited edition boxes throughout the year. These special boxes feature uniquely curated culinary items that allow you to indulge in a variety of flavors and experiences right in the comfort of your own home. Whether you prefer the regular subscription or want to explore our limited edition offerings, Passport Culinary provides a range of options to satisfy your culinary curiosity and elevate your dining experiences.
What can I expect in each box?
For the subscription seasonal box, each shipment from Passport Culinary is carefully curated by Chef Sam Marvin to bring you an exceptional culinary experience. You can expect to receive a thoughtfully selected assortment of 5-8 best-quality cuts sourced from around the world. These cuts are packed fresh, vacuum-sealed, and frozen solid, ensuring their freshness and flavor upon delivery. Along with the cuts, you will also receive a detailed recipe booklet featuring creative and inspiring recipes to make the most out of your culinary adventure.
For our limited edition boxes, we go above and beyond to offer you unique and exclusive culinary experiences. These special boxes feature a handpicked selection of rare and premium cuts, along with specially curated culinary items that perfectly complement the theme of the box. Each limited edition box is designed to provide you with a one-of-a-kind culinary journey and the opportunity to explore new flavors and cuisines in your own home. With every limited edition box, you can expect a delightful surprise and a memorable gastronomic experience.
Can I customize my box or make substitutions?
Currently, we do not offer customization or substitutions for the curated boxes. Our goal is to provide a unique culinary experience with carefully selected cuts for each season.
What is the box delivery schedule?
Subscribers will receive a new seasonal box each quarter. Delivery will be in/around the following dates:
- Summer Box 7/1/2023
- Autumn Box 10/1/2023
- Winter Box 1/1/2024
- Spring Box 4/1/2024
How do you select your recipe per box?
Chef Sam Marvin takes great care in curating the recipes for each box at Passport Culinary. With his extensive culinary expertise and passion for flavors, he meticulously selects and crafts recipes that showcase the exceptional cuts of meat included in the box.
Chef Sam draws inspiration from various cuisines around the world, creating a diverse and exciting culinary experience for our subscribers. He ensures that each recipe is thoughtfully designed to bring out the best flavors and textures of the cuts, while also providing step-by-step instructions and cooking tips to make the preparation process enjoyable and accessible.
Chef Sam's goal is to inspire and empower our subscribers to explore new flavors, expand their culinary skills, and create memorable dining experiences in the comfort of their own homes.
Why did you change the name from Butcher in a Box to Passport Culinary?
We changed our name from Butcher in a Box to Passport Culinary to better reflect our mission and the culinary experience we offer. The new name embodies our commitment to curating exceptional cuts from around the world and taking our subscribers on a global culinary journey.
Can I gift Passport Culinary?
Yes, Passport Culinary makes a fantastic gift for food enthusiasts. During the checkout process, you will provide the recipient's information for shipping and your information for billing. Additionally, we offer digital gift cards as well.
What is the Seasonal Subscription delivery calendar?
Do you ship nationwide?
Yes! We ship to all 50 states and offer free shipping for residents in Nevada, California and Arizona.
How do I track my order?
Subscription members will receive a shipment email notification when their box is shipped.
Is shipping included?
For shipping to AZ, CA and NV, shipping is free.
For shipping to all other states, shipping will be calculated during checkout using the FedEx shipping calculator.
Does somebody need to be at home to accept delivery?
No, your box will be delivered to your door and is packed with dry ice sheets. Additionally, each cut is frozen solid before packing.
We do urge you to bring your box in as soon as you can and place your box’s cuts in your refrigerator or freezer.
Can I specify what day of the week my box is delivered?
Not at this time.
1ST BOX ORDER DELIVERY:
Your initial box will arrive within 1-2 weeks of your order placement. We ship Fed-Ex 2-day
SEASONAL BOX ORDER DELIVERY:
The following boxes will arrive in/around the following dates each quarter:
- Summer Box 7/1/2023
- Autumn Box 10/1/2023
- Winter Box 1/1/2024
- Spring Box 4/1/2024
Can I use a PO box as my delivery address?
No, we do not currently deliver to PO boxes.
Can I use a business address for delivery?
Yes, you may use a commercial or residential address for delivery. We do not currently deliver to PO boxes.
How do you ensure the safe delivery of frozen cuts in the box?
At Passport Culinary, we prioritize the safe and secure delivery of our frozen cuts to your doorstep. To maintain the frozen temperature during transit, we utilize a combination of insulated packaging and dry ice sheets. This ensures that the cuts remain frozen solid and arrive in optimal condition for you to enjoy.
What is dry ice, and how does it work?
Dry ice is solid carbon dioxide that has been frozen at extremely cold temperatures. It is commonly used for shipping perishable goods, including our frozen cuts. Dry ice sublimates, meaning it goes from a solid to a gas without passing through a liquid state. This process helps to maintain the temperature inside the package, keeping the cuts frozen throughout the shipping process.
Is dry ice safe to handle?
While dry ice is safe to use in packaging, it is important to handle it with care. Always remember to use protective gloves or tongs when handling dry ice, as direct contact with the skin can cause frostbite. It is also important to keep dry ice out of the reach of children and pets.
Can I reuse or recycle the packaging materials?
Our packaging materials are carefully chosen for their insulation properties to ensure the safe delivery of your cuts. While the insulated liners and cardboard box can be recycled, please note that dry ice bags and any residual dry ice should not be recycled. It is best to dispose of them following the guidelines provided by your local waste management authority.
How do I access my account?
You can easily login to your account at passportculinary.com by clicking the Account link in the navigation section.
You will login to your account with the email you used to sign up for your initial box.
What is your return/refund policy?
Please note that due to the perishable nature of our products, we are unable to accept returns. However, if there is a problem with your order such as damaged or incorrect items, please reach out to us and we will make it right. Your satisfaction is our top priority.
For more information on our refund and return policy, please visit our dedicated page on our website or reach out to our customer support team directly.
hi@passportculinary.com
Can I pause my subscription?
Yes, you can pause your account by logging into your account on our website.
How do I change my bill date?
For your initial box, you will be billed on the date of your purchase. For your following quarterly boxes, you will be bill the following dates. Your box will arrive between 5 - 10 business days.
- Summer Box 7/1/2023
- Autumn Box 10/1/2023
- Winter Box 1/1/2024
- Spring Box 4/1/2024
How do I change my account or billing information?
Keeping your account information up to date is important to ensure a seamless experience with Passport Culinary. If you need to make any changes to your account details, such as your shipping address, email address, or payment information, we've made it easy for you to do so.
Head over to passportculinary.com and lick the Account link in the website's navigation and login using the email address that you used to sign up for your initial purchase. From there, you can manage your account information.
Where do I view my order history?
You can view your account information by logging in with your email and password.
What is your cancellation policy?
At Passport Culinary, we understand that circumstances may change, and we want to make your experience as convenient as possible. Therefore, you have the flexibility to cancel your subscription at any time. We believe in providing our customers with complete control over their membership.
To cancel your subscription, simply log in to your account on our website and navigate to the "Manage Subscription" section. From there, you will find the option to cancel. Please note that cancellations made after the renewal date for your upcoming box will take effect for the following quarter.
If you have any questions or need assistance with the cancellation process, our customer support team is here to help. Reach out to us via email or phone, and we will be happy to assist you.
We value your feedback and understand that circumstances change, so we want to make sure your experience with Passport Culinary is hassle-free. Thank you for being a part of our culinary community, and we hope to have the opportunity to serve you again in the future.